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Frequently Asked Questions

What are the different membership tiers?

We offer three tiers: Silver, Gold, Platinum and Diamond, each with increasing levels of benefits and access.

What payment methods do you accept?

We accept all major credit cards, MPESA and PayPal.

What are the benefits of a Platinum membership?

Platinum members enjoy exclusive access to private events, personalized concierge services, priority booking for experiences, and more.

Do I get access to all events with a Gold membership?

While Gold members receive invitations to most events, some exclusive events may be reserved for Platinum members.

What kind of services does the concierge offer?

Our concierge team can assist with travel arrangements, event bookings, restaurant reservations, and more.

What is your privacy policy?

We are committed to protecting your privacy. Our privacy policy can be viewed via our Privacy Policy link > https://maisonlux.ke/luxury/privacy-policy/.

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How can I contact customer support?

If you have any questions or require assistance, please contact us via phone or WhatsApp at +254 799 756697, email at info@maisonlux.co.ke, or through our website’s contact form.

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